Terms of Service for the Concierge Desk

A concierge introduction and coordination service for furniture bought in Bali: showroom pickup around Ubud, Seminyak, Canggu and Kerobokan, ISPM-15 crating, LCL consolidation at a Denpasar-area warehouse, and sea delivery to Australia, the USA and the EU.

Freight, crating and clearance are carried out by vetted licensed forwarders and their agents, who contract with you — or with us on your behalf — under their own terms.

No. Every figure is indicative and date-stamped as of 2026. Cost depends on volume, exact addresses, timber species, documentation and prevailing carrier rates, so published bands are a planning guide only.

As an illustration, LCL door-to-door is indicated at USD 350–450 per CBM to Australia and USD 400–550 to the USA and EU, with no minimum order — LCL starts from 1 CBM, and a multi-item load is its CBM count times the band.

A written quote from the trade desk confirms final scope and price. Where the site and your quote differ, the written quote prevails.

1. 01You send your item list, rough dimensions and destination by WhatsApp or email.
2. 02We aim to return an indicative quote within 24 business hours.
3. 03The forwarder confirms scope, price and paperwork; you approve in writing.
4. 04Pickup, crating, consolidation and shipping proceed under the forwarder’s terms.

A booking is confirmed only when scope and price are agreed in writing and any required deposit reaches the party issuing the invoice. Verbal estimates, chat messages and website figures do not by themselves create a binding contract.

Licensed third parties. Ocean freight, ISPM-15 crating and clearance at origin and destination are arranged through vetted licensed forwarders, carriers and brokers, under their own contracts, bills of lading, insurance terms and liability limits.

You are responsible for import duties, taxes and destination compliance — US shipments, for example, now incur duties and customs processing, and wood furniture involves CBP entry requirements. We explain these plainly, but we do not file entries or issue customs rulings.

Our role is to introduce and coordinate, not to guarantee outcomes. To the fullest extent permitted by law:

• We are not liable for loss, damage, delay, duty, seizure or misclassification once goods are with a forwarder, carrier or customs authority; those risks sit with the performing party and any cargo insurance you arrange.
• We do not warrant that indicative prices, transit windows or regulatory summaries are error-free or current for your case; they are general information, not advice.
• We are not liable for indirect, incidental or consequential losses. Our aggregate liability for a direct claim is limited to the concierge fees (if any) you paid for that engagement.
• Nothing here excludes liability that cannot lawfully be excluded.

We strongly recommend marine cargo insurance on every shipment. We can point you to providers; the cover is a contract between you and the insurer.

We use your name, email, WhatsApp number, destination and item list only to quote and coordinate shipping, in line with Indonesia’s Personal Data Protection Law (UU No. 27 Tahun 2022 / UU PDP). Visitors in the EU and UK also have GDPR-style rights to access, correct or delete their data and to object to processing.

• Your details go to the forwarder handling your shipment, and to no unrelated third party for marketing.
• Enquiry data is kept only as long as needed to serve you and meet legal or accounting obligations, then deleted.
• To exercise a data right, email us and we will respond within a reasonable period.

You agree to give accurate item, value and destination information, comply with your destination’s import laws, pay duties owed, and not ship prohibited or protected-species goods. False or incomplete information may delay clearance or void a forwarder’s cover, and that risk sits with you.

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These terms are governed by the laws of the Republic of Indonesia, with disputes handled in its competent courts, without prejudice to mandatory consumer rights in your home country. If any clause is unenforceable, the rest remain in force.

We confirm the final scope and price of any shipment in writing before work begins.